Online Buyer’s Guide

Shipping

• How much are the shipping costs?

  Shipping is free of charge.

• Where can I receive my order?

  You can receive it at any address (residence, domicile or other place indicated).

• Can I check my order status?

  For any information about your order, please contact us at customercare@rocca1794.com or call the hotline number 800 001794.

• How long is the delivery time?

  The delivery time depends on product availability at the warehouse and it is indicated on each product that you can buy online.
  For products in stock at the time of placing the order, the shipment will be delivered by the courier within 48 hours or 7 days from the receipt of the order.
  For jewels that are not in stock at the time of placing the order, the delivery time can change from 45 to 60 days.
  For any further information, please contact us at customercare@rocca1794.com or call the hotline number 800 001794.

Payment

• Where can I find product prices?

  The price of each product is given on the specific product sheet. For any further information, please contact us at customercare@rocca1794.com or call the hotline number 800 001794.

• Is it safe to use a credit card to purchase online?

  Yes, data are transmitted in encrypted form with an SSL protocol. For payments by Visa and MasterCard, only SEC (Secure Electronic Commerce) transactions are accepted.
  After checking that the credit card has been accepted by the SEC system, the system contacts the issuing bank in order to allow the customer to make the purchase.
  Once the bank has confirmed the authenticity of the card, the charge will be made. Otherwise the order will be cancelled.

• I did not receive the invoice with the order.

  The invoice must be requested at the time of the purchase, otherwise it would not be possible to ask it or receive it anymore. Please, contact us at customercare@rocca1794.com or call the hotline number 800 001794.

• Why was my credit card declined?

  A credit card may be declined for one of the following reasons:
  – the credit card may have expired. Check that the expiry date of your credit card is valid;
  – the limit you can spend with your card may have been reached. Check with your bank that you have not exceeded the maximum amount permitted for making purchases;
  – the data entered may not be correct. Check that all the data entered in the required fields are correct.

• Can the invoice be made out to my company?

  Yes, it can. Just select the “company" option from the personal data and enter the tax code data required.

• How can I pay for a purchase?

  We accept the following methods of payment: Visa, MasterCard, Diners Club, American Express, JCB, Discover and PayPal.

• How much is VAT?

  Currently, the standard VAT rate in Italy is 22%. The end user prices already includes VAT.

• Where do I enter my VAT number?

  If you need an invoice or you are buying for a company, you can write to customercare@rocca1794.com or call the hotline number 800 001794.
  Our experts will explain the payment options reserved for companies and help you choose the solution that best suits your needs.

Return/Refund

• What is the deadline for returning goods?

  If you are not satisfied about your purchase, you can return it back within 14 days of receiving your order. Please, contact us at ecommerce@rocca1794.com or call the hotline number 800 001794.4 to start the returning goods process.
  Our Customer Care will make sure that your replacement would satify sale’s conditions and will discussing with you to find the best pick-up solution.

• How can I return a product?

  Please, contact our Customer Service through the hotline number 800 001794. You can request your return to be collected directly at the address you prefer. We will send you a courier to collect the package within 7 working days. May we remind you that it is necessary to receive the goods before requesting a refund. Item must be returned in its original packaging with all accessories and documents received.
  Each returned item will be undergone a quality control. Once the check has been carried out and the conformity of the return has been verified, Rocca will refund or replace the goods. Rocca will not accept any return of engraved or personalized objects.

• How can I obtain a refund?

  Once the return of goods has been approved, the refund will be carried out using the same payment method used for the initial transaction, unless otherwise indicated.

• When will I obtain my refund?

  Once the refund has been approved (goods must be in perfect conditions), you will receive an e-mail confirmation. The time of the credit payment depends on your bank and not on Rocca 1794.

• What should I do if the amount refunded is incorrect?

  You can contact our Customer Service writing to customercare@rocca1794.com or calling the hotline number 800 001794 and we will deal with the problem as soon as possible.
  Rocca 1794 reserves the right to refuse any returned goods sent or communicated after the indicated deadline (14 days) or goods that are not in their original condition.

• Is a charge made for returns?

  Returning goods will be always free of charge for you.

Jewels

• How can my purchased jewels got engraved?

  To request engraving on the jewel purchased, write to customercare@rocca1794.com or call the hotline number 800 001794.

• How can I get an theft and robbery insurance for my jewel?

  You can insure your jewel directly with a registration on the purchased brand website:

  Damiani Insurance > https://www.damiani.com/it/cin/free-insurance/

  Salvini Insurance > https://www.salvini.com/it/en/free-insurance

  Bliss Insurance > https://www.bliss.it/en/insurance/

   

Gifts

• Gifts

  If you want to make a special gift, ask for our gift box: it’s an elegant box embellished with a bow and accompanied by a personalized greeting card. Once you have placed your order, write to customercare@rocca1794.com or call the hotline number 800 001794 to request it.