The delivery time depends on product availability at the warehouse and it is indicated on each product that you can buy online. For products in stock at the time of placing the order, the shipment will be delivered by the courier within 48 hours or 7 days from the receipt of the order. For jewels that are not in stock at the time of placing the order, the delivery time can change from 45 to 60 days. For any further information, please contact us at firstname.lastname@example.org or call the hotline number 800 001794.
Yes, data are transmitted in encrypted form with an SSL protocol. For payments by Visa and MasterCard, only SEC (Secure Electronic Commerce) transactions are accepted. After checking that the credit card has been accepted by the SEC system, the system contacts the issuing bank in order to allow the customer to make the purchase. Once the bank has confirmed the authenticity of the card, the charge will be made. Otherwise the order will be cancelled.
The invoice must be requested at the time of the purchase, otherwise it would not be possible to ask it or receive it anymore. Please, contact us at email@example.com or call the hotline number 800 001794.
A credit card may be declined for one of the following reasons: – the credit card may have expired. Check that the expiry date of your credit card is valid; – the limit you can spend with your card may have been reached. Check with your bank that you have not exceeded the maximum amount permitted for making purchases; – the data entered may not be correct. Check that all the data entered in the required fields are correct.
If you need an invoice or you are buying for a company, you can write to firstname.lastname@example.org or call the hotline number 800 001794. Our experts will explain the payment options reserved for companies and help you choose the solution that best suits your needs.
If you are not satisfied about your purchase, you can return it back within 14 days of receiving your order. Please, contact us at email@example.com or call the hotline number 800 001794.4 to start the returning goods process. Our Customer Care will make sure that your replacement would satify sale’s conditions and will discussing with you to find the best pick-up solution.
Please, contact our Customer Service through the hotline number 800 001794. You can request your return to be collected directly at the address you prefer. We will send you a courier to collect the package within 7 working days. May we remind you that it is necessary to receive the goods before requesting a refund. Item must be returned in its original packaging with all accessories and documents received. Each returned item will be undergone a quality control. Once the check has been carried out and the conformity of the return has been verified, Rocca will refund or replace the goods. Rocca will not accept any return of engraved or personalized objects.
You can contact our Customer Service writing to firstname.lastname@example.org or calling the hotline number 800 001794 and we will deal with the problem as soon as possible. Rocca 1794 reserves the right to refuse any returned goods sent or communicated after the indicated deadline (14 days) or goods that are not in their original condition.
If you want to make a special gift, ask for our gift box: it’s an elegant box embellished with a bow and accompanied by a personalized greeting card. Once you have placed your order, write to email@example.com or call the hotline number 800 001794 to request it.